FREQUENTLY ASKED QUESTIONS
What is a 3D Wooden Map?
A 3D Map has three different layers – 3 to 9 mm thick (0.12'' - 0.35'').
What Type of Finish do The Wooden Maps have?
Our 3D Wooden Maps have a Finish of Matte Colours.
What Type of Wood are the Maps Made of?
Our 3D Wooden Maps are made of High-Quality Birch Plywood.
How can the Map be installed?
- 3D Map Pieces Ready to stick to the Wall.
- Start with Map Stencils for the perfect positioning.
- Attach the Map pieces
- Extra islands, oceans, and accessories included.
Also A detailed Installation Manual is delivered with the Map
Are the Maps suitable for Outdoor Use?
No, The Maps are not suitable for Outdoor Use and should only be used Indoors.
How Accurate are the Website Photos?
The Map Photos are Accurate and correspond to What you will find on your Wall.
How Heavy are the Wooden Maps?
The Map weights:
- M Map: 2kg
- L Map: 3kg
What are the Measurements for the Map?
The Measurements for our Maps vary:
- M Map: 100 x 700 cm
- L Map: 150 x 100 cm
- XL Map: 200 x 130 cm
What is the Refund Policy?
We offer a 30-day Refund Policy. If you’re not satisfied with your Map, please reach out to us within 30 days of delivery, and we’ll be happy to assist with a return or exchange. Note that the item must be unused, in its original packaging.
How to initiate a Return?
To start a return, please contact our customer support team under info@the5thflavour.store with your order number and reason for return. Once we receive your request, we’ll provide instructions on how to return your item.
How long does it take to process a refund?
Once we receive the returned package, we’ll notify you of the state of your refund. The refunds will be processed within a maximum time of 10 business days, and a credit will automatically be applied to your original payment method.
Do you cover Return Shipping Costs?
We are responsible for return shipping costs. We will send you a return shipping label, as well as instructions on how and where to send your package.
What should I do if I receive the wrong or a faulty item?
In this case, please contact our support team under info@the5thflavour.store with your order number and a photo of the incorrect item, and we’ll ensure you receive the correct product as quickly as possible.
What if my Item arrives damaged?
If your item arrives damaged, please reach out to us under info@the5thflavour.store after receiving the package. Provide photos of the damage, and we’ll work with you to resolve the issue, either by replacing the item or offering a refund.
What is the warranty policy on your products?
We offer a life-time warranty on our products for any manufacturing defects. To register Warranty, you don't have to do anything. Upon Purchase your item with the order number is automatically registered for Warranty.
What is included in the Package?
Included in the package is the following:
- Double Sided Dots for installing the Map pieces on the Wall
- A step-by-step guide to help with the installation Process
- Map Frames for optimal Map positioning on The wall
- Islands pieces with ready double sided tape
- Ocean Names & Compass
How long it takes to install the map and tips for installation?
Installing a 3D wooden map can take anywhere from 1 to 2 hours, depending on the map size, wall surface. A step-by-step guide is included in the Package to help with the installation Process
Tips:
- Remove Slowly if Repositioning: If a piece needs repositioning, peel it off slowly to avoid damaging the wall or the adhesive.
Domande Frequenti
